Module1

Learning Module 1:  Orientation and Key Concepts

This module provides an introduction to Job Shop 360 as well as describing several key concepts that important for managing job shops. These include:

• Why job shops are difficult to manage
• Job shop characteristics
• Comparison to mass production
• Process & Structure Perspectives
• Structure-process comparison
• Horizontal management
• Conversion processes
• Managing the whole by managing the parts
• An alternative job shop organization
• Job shops as service businesses