Learning Module 1:  Orientation and Key Concepts

This module provides an introduction to Job Shop 360 as well as describing several key concepts that important for managing job shops. These include:

  • Why job shops are difficult to manage
  • Job shop characteristics
  • Comparison to mass production
  • Process & Structure Perspectives
  • Structure-process comparison
  • Horizontal management
  • Conversion processes
  • Managing the whole by managing the parts
  • An alternative job shop organization
  • Job shops as service businesses

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